Costco, the beloved membership-based warehouse club, is renowned for its high-quality products and exceptional customer service. When it comes to furnishing your home, Costco offers a wide array of furniture options to suit various tastes and needs. However, what sets Costco apart from many other retailers is its generous and customer-friendly furniture return policy.
In this blog post, we’ll delve into the details of Costco’s furniture return policy, helping you understand the ins and outs of how they handle returns and exchanges for your furniture purchases. Whether you’re contemplating a new sofa, dining set, or bedroom furniture, knowing Costco’s return policy can provide you with peace of mind as you shop for your home essentials.
Costco’s Furniture Return Policy
The good news is that Costco has one of the most generous return policies out of most retailers that offer furniture. Costco offers a 100% satisfaction guarantee to its members. This means that most items you purchase from Costco (with some exceptions) can be returned at any time for a full refund.
Furniture is not one of the exceptions for the guarantee. When you buy furniture at Costco, you can return it for any reason at any time. When we say any time, we mean it – the policy really has no deadline. There are stories of people who have returned items they purchased over 10 years ago at Costco for a full refund.
Costco’s return policy is so generous that there are entire blog posts dedicated to weird things people have returned. Some of the unbelievable returns include a dead Christmas tree returned after Christmas and a half-eaten jar of pickles with a rubber band holding the container closed.
While Costco’s return policy is very lax, you shouldn’t try to exploit the system and continuously return a high quantity of items. Store managers have the ability to revoke your membership if they believe you’re abusing the system.
Nevertheless, you’ll have no issues returning furniture for valid reasons like defects, duplicate orders, a change of mind, finding out that the furniture doesn’t match the pictures, or finding a better price somewhere else. Whatever your reason may be, you’ll be able to return your furniture for a 100% refund.
How To Return Furniture To Costco
Returning furniture to Costco is simple to do. The process will differ for online and in-store purchases. If you purchased your furniture in-store, you can return the furniture at a Costco location at the returns counter. You don’t have to return the furniture to the same location you purchased the furniture from, but in-store purchases do need to be returned in-store.
If you ordered your furniture online, you can return it at a Costco store location, or you can initiate a return online. To start the return process for online orders, you’ll log in to your Costco account, and then navigate to orders and returns and select return. Costco will provide you with a shipping label for the furniture you wish to return. You’ll need to print the shipping label and drop your packaged furniture off at a USPS location. You may also be able to arrange for Costco to pick the furniture up from your house for eligible orders.
Does It Cost Anything To Return Furniture?
Returning furniture to Costco doesn’t cost you anything. If you’re returning an online order, Costco pre-pays for the shipping label, so there’s no cost to ship the item you’re returning. Costco also refunds you any delivery charges or handling fees associated with your order.
Do You Need A Receipt To Return Furniture?
You do not need a receipt to return furniture to Costco. If you purchased your furniture in-store, you should make sure to bring your membership card. There have been documented instances where locations have refused to offer a return (even when a customer had their receipt) because the customer didn’t have their membership card with them. As long as you remember to bring your membership card, your refund should be processed without any issues.
A digital record is automatically kept by Costco for online orders, which is just as good as a receipt. You’ll find your order in your order history to be able to initiate your return and refund.
How Long Does It Take To Receive A Refund?
When you return an item, you naturally want your money back as quickly as possible. The good news for in-store purchases is that your refund should be processed immediately when you return an item in-store. There may be a slight delay in the refund depending on your card provider or your bank, but you should see the refunded money in your account within a day.
It can take up to 14 days to receive your refund for online order furniture returns. Costco will need time to receive your returned furniture and process the refund. If it’s been over 14 days and you still haven’t received your refund, you can contact Costco customer support at 800-955-2292.
How Does Costco’s Furniture Return Policy Compare To Other Retailers?
If you’re considering buying new furniture, you may be weighing your options to figure out which retailer offers the best service. While the return policy isn’t the only factor to consider, it’s still an important factor to weigh into your purchase decision. We’ve compiled return policies for some of Costco’s largest competitors below so that you can see how Costco compares to other retailers.
In short, unless you’re shopping at Sam’s Club, you’re not going to get a better return policy than Costco. Costco offers one of the most generous return policies in the country and most retailers can’t compete.
Amazon’s Furniture Return Policy
Under Amazon’s furniture return policy, you can return furniture for any reason for a full refund within 30 days from the date of purchase. Amazon’s timeframe for returns is certainly on the lower end.
Wayfair’s Furniture Return Policy
Wayfair’s furniture return policy comes with more stipulations than most of the retailers. Furniture must be returned within 30 days from the date of purchase for a full refund. The furniture must be disassembled, undamaged, and its original or similar packaging to be accepted for return. Wayfair also doesn’t accept returns for clearance and open box items.
Sam’s Club’s Furniture Return Policy
Sam’s Club’s furniture return policy is identical to Costco’s. Sam’s Club offers a 100% satisfaction guarantee, which means that members can buy furniture and return it at any time for a full refund.
Target’s Furniture Return Policy
You’ll have 90 days from the date of purchase to return furniture for any reason under Target’s return policy. Your timeframe for returns will be extended to 120 days if you purchased furniture using a RedCard.
Macy’s Furniture Return Policy
Under Macy’s furniture return policy, you’ll have only three days from the date of delivery for scheduled deliveries to request a refund. You get 30 days to request a return if you purchased furniture that was shipped directly from a Macy’s vendor. In both cases, you’ll need to contact Macy’s Customer Service at 888-822-6229 to request a return.
Bob’s Discount Furniture’s Furniture Return Policy
Under Bob’s Discount Furniture’s return policy, you won’t be able to return many purchases with one exception. Orders shipped through FedEx/UPS can be returned within three days from receipt with a full refund. Any other furniture purchases can only be canceled up until the delivery or pickup date. You won’t be able to return furniture once it is picked up or delivered.
Pottery Barn’s Furniture Return Policy
Pottery Barn furniture can be returned within 30 days from the date of purchase for a full refund. You can initiate a return by calling Pottery Barn customer service at 888-779-5176. Final sale items aren’t eligible for a refund, as well as furniture that is damaged through normal wear and tear.
Spruce Up Your Home With More Than Furniture
There are more ways to improve your home than just new furniture. You could enhance your walls with a new interior paint job or improve your outdoor living space with a new patio, deck, or porch. Home Directory can help you find local home improvement service providers in your area to get your home projects competed on time and on budget.